- How do I access my cPanel?
- Where do I put my webpages and files?
- Email Setup?
- When will my site be online?
- How do I move from another host to ZA Web Hosting?
- How do I set up an email address in Cpanel?
- How do I access webmail?
- How can I setup email with Outlook Express?
- How can I setup email with Microsoft Outlook 2000?
- How do I create e-mail auto responders on my account?
- Why does it take a long time to download my e-mail?
How do I access my cPanel?
You can access your cpanel using the following url:
http://www.yourdomain.com/cpanel replacing your domain with your actual domain.
Alternatively you can connect to cpanel by using the following:
http://www.yourdomain.com:2082
If your domain has not yet propagated, use the ip address provided in your welcome letter in place of your domain.
Where do I put my webpages and files?
To make your website files available at http://www.yourdomain.com put them in the directory named:
/home/username/public_html
(do not use the 'www' folder, this simply links to the public_html folder)
The file that will be the default page shown when someone goes to just your domain name, or just to a directory, must be named index.html, index.htm, default.html or default.htm to be shown by default.
No files will be served directly from the /home/username directory. All webpages are served from inside the public_html directory. Content for subdomains should be uploaded into the appropriate 'subdomain' folder inside the public_html folder.
Email setup?
Open Outlook, and on the Tools menu, click Accounts.
In the Internet Accounts dialog box, click Add, and then Mail. The Internet Connection Wizard will guide you through the account setup process.
Your Name
Type your name as you would like it to appear on your outgoing mail. Click Next.
Internet E-mail Address In the E-mail Address box, type your email address in the form of username@yourdomain.com
E-mail Server Names Set the incoming mail server type to POP3.
Type mail.yourdomain.com in the spaces provided for both incoming (POP3) and the outgoing (SMTP) mail servers.
Internet Mail Logon Type you username and password in the spaces provided.
Remember, your username and password are case-sensitive.
If the email account is not master domain account (assigned to you automatically), please type as username: username@yourdomain.com.
When will my site be online?
We attempt to get all account setup and a welcome e-mail sent out within 6 hours. New accounts are setup when they appear on our order screen. This can take up to 2 hours, from the time you place the order, to the time that the new order appears on our screen.
If you do not receive your welcome email in 24 hours from placing your order, please contact support@zawebhosting.co.za and we will investigate further.
If you already have a domain name registered, its as easy as signing up, uploading your files via FTP, then lastly contacting your existing registrar (who you bought your domain name from) and request they they change your domain's DNS name servers to our nameservers which are supplied in your welcome email.
After the change is entered, you will need to allow 24-72 hours for it to propagate across the internet then it will start working.
(Note: If you purchased your domain name from us, the DNS name servers will automatically be configured properly, you do not need to contact us with the name server entries.)
Whether you have a domain name already or plan on buying one, your site with your domain name can be live here in as little as 24 hours.
How do I move from another host to ZA Web Hosting?
No problem, its easy, and can be done without having any downtime for your site at all. What you would want to do is first set up an account with us. We'll set up the account then mail you a welcome letter after you sign up.
You can then upload your files, using the ip address to get it all working, set up email addresses, etc. Then, when its all 100% ready, you can change the DNS name server info for your domain to the ones for our hosting service (they are mentioned in your welcome letter) and then in 24-72 hours your domain should switch over and start working on our servers.
How do I set up an email address in Cpanel?
1. Login to your control panel.
2. In the Email section click on Manage Accounts.
3. At the bottom click on Add Account.
4. Fill in the name you want for your email address. For example 'joey' if you want ' joey@yourdomain.com'
5. Set a password for this email account.
6. Click on Create.
How do I access webmail?
You may access webmail, by going to http://www.yourdomain.com/webmail/ after your domain has propagated.
Note: Please replace "your domain.com" with that of your actual domain name.
How can I setup email with Outlook Express?
When Outlook Express Starts click Tools -> Accounts
Inside the "Internet Accounts Windows" click Add -> Mail
Fill in your name. Click Next.
Click "I already have an e-mail address that I'd like to use" and fill in your email address. Click Next.
On the "Email Servers Name" page, fill in the server information. "My incoming mail server is a POP3 server." The incoming and outgoing mail server should be either mail.yourdomain.com or the IP address in your setup email. Click Next
Put in your mailbox username (username is the FULL email address address@domain.com) in the account name field, and the password below. Click Next
Click Finish.
How can I setup email with Microsoft Outlook 2000?
After loading Outlook, choose Tools... --> Accounts...
Click Add... --> Mail...
Type in the name that you want displayed by people receiving your mail. Click Next.
Type in the email address that you will be using for this account. Click Next.
Leave the Mail Server as POP3. In the Incoming Mail Server box, type in mail.domainname.com. In the Outgoing Mail Server, type in domain.com where domain is the name of your domain. Click Next. EX: your domain name is domain.com Incoming Mail Server: mail.domain.com (or the Ip in your setup email)Outgoing Mail Server: mail.domain.com (or the IP in your setup email)
Type in your username (username is the FULL emaill address address@domain.com) and password for your mail account.
Click Next.
Select your connection method to the Internet. Click Next.
Click Finish.
How do I create e-mail auto responders on my account?
This is done easily through your Control Panel. Simply log into your Control Panel, then select "Responders" from the menu on the left, then click on "Add Responder" button. Now select which alias you wish to have a responder created for. Fill in the subject line and the message body fields and click on "Add Responder". That's it.
Why does it take a long time to download my e-mail?
There can be several reasons for this. One of which is that you have received an e-mail message with a large attachment. An example would be that someone sent you an e-mail with a 10MB attachment. If you connect on a 28.8 Kbps modem, this would take approximately 47 minutes to download alone!
Another possibility is that there are connectivity problems between your ISP and ZA Web Hosting, causing your e-mail to download slower than normal.
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